Available to those who have acquired at least 17 ITIL v3 credits, the ITIL 4 Managing Professional Transition Course enables candidates to achieve the new ITIL 4 Managing Professional designation via one 5-day course and one exam. This transitional course serves as a bridge, enabling candidates to recognize their previous achievements in ITIL v3 while learning the innovative, up-do-date concepts introduced in ITIL 4.
Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date
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ITIL 4 Managing Professional (MP) Transition Course
Washington, DC - Beyond20 DC Office
November 4 - November 8, 2019 . 5 days
9:00 am - 5:00 pm
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FREQUENTLY ASKED QUESTIONS
This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.
- Value stream integration
- Activities to create, deliver and support IT-enabled products and services
- Supporting practices, methods and tools.
- Service performance
- Service quality and improvement methods.
This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners.
- Converting demand into value via IT enabled services
- SLA design
- Multi-supplier management
- Relationship management
- CX and UX design
- Customer journey mapping
This module explores the ways in which digital organizations and digital operating models function in high velocity environments.
- Working practices such as Agile and Lean
- Technical practices and technologies such as Cloud, Automation, and Automatic Testing
- Rapid delivery of products & services
This module provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction.
- Influence and impact of Agile and Lean
- Leveraging Agile and Lean
- Practical and strategic method for planning and delivering continual improvement
How We Teach
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
All of our trainers are full-time Beyond20 staff
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.
We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!
Industry-Leading Course Materials
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)
We're a US-based organization with offices in DC, Phoenix, and San Diego.