CHERWELL SELF SERVICE PORTAL

BEAUTIFUL, CUSTOMIZED PORTALS IN CHERWELL

Municipality/State Government
Cherwell Portal Design
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Manufacturing
Cherwell Portal Design
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K-12 Education
Cherwell Portal Design
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THE PROJECT

One of the largest public library systems in the United States was focused on improving their ITSM capabilities by having a Cherwell Self-Service Portal designed and configured to their unique needs. Further, the library system required that the portal’s design to be developed with best practices integrated to ensure optimal functionality, supportability, and ability to maximize value to their customers.

OUR APPROACH

Beyond20 tackled the design, customization, and training needs to provide the library system with the tools needed for the self-service portal in the Cherwell Service Management system through a series of workshops and customer focus groups. In addition to the portal design and configuration, Beyond20 conducted training for technicians and delivered online video tutorials so the system would have in-house capabilities to manage the portal.

CHALLENGE

An oil company, a leading global supplier of high purity process chemicals, was in the process of implementing Cherwell Service Management when executives decided they wanted a new interface for their end users. The interface would need to resemble the company’s website and provide an intuitive approach for users. They chose to go with Beyond20 to design and configure a Cherwell Service Management Self-Service Portal.

SOLUTION

Working with feedback from the oil company, Beyond20 consultants designed a Portal landing page with simple links up front for end users to submit an incident or request. The Portal also included a Service Catalog that could be launched on a new page or through a drop-down catalog. After a four-hour design session, Beyond20 used the company’s style guide and specifications to create a layout, static content, an image carousel, a Service Catalog script and link logic for the Portal. Beyond20 completed the Portal and additional modifications, bringing the company an interface that matched their needs.

THE PROJECT

One of the largest school district in the country was determined to improve their ITSM capabilities by implementing a Cherwell Self-Service Portal that was designed and configured to their unique IT and business needs. The school district required that their updated portal design needed to be developed and integrated with ITIL best practices ensure optimal functionality, supportability, and ability to maximize value to their customers.

OUR APPROACH

Beyond20 helped carry out the design, customization, and training requirements to provide the tools needed for the school system’s state-of-the-art, self-service portal in the Cherwell Service Management system. The portal was customized with workflows, specific forms, and dashboards tailored to create ease of use by users and administrators. The portal uses a single service desk to allow customers to submit incidents and requests and monitor interruptions.

OUR PROCESS

Design

Development

Pilot Launch

Go-Live Support

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