ITIL 4 Foundation is an evolution of, not a replacement for, the ITIL v3 (or 2011) framework. Content and topics covered reflect the modern ITSM landscape and provide a holistic view of service management. In this class, students will learn about key ITIL structures, processes, and terminology, while discussing the practical implications of Service Management concepts. With this package, one of our world-class instructors will come to your office and deliver this class to up to 25 members of your team.
Our 5-day CISSP Boot Camp provides the skills necessary to lead enterprise Cybersecurity initiatives, design and implement governance policy, and oversee the day-to-day operations of cybersecurity teams as advised by the official (ISC)2 CISSP Common Body of Knowledge (CBK). With this package, one of our experienced, cleared cybersecurity trainers will come on-site to your office and train up to 5 students in a private course.
This 2-day course uses hands-on activities punctuated by short, focused lectures to help you understand the basics of Scrum and provide you with practical tools for applying Scrum in the real world. With this package, one of our experienced Certified Scrum Trainers will come to your office and train up your whole team in the fundamentals of the Scrum and the ScrumMaster role, up to 20 students.
There are more than 300,000 people who hold the CSM credential, but A-CSM is the next step. After securing your initial ScrumMaster certification (and after a year of working in the field as a ScrumMaster), the A-CSM designation validates your ability to facilitate dialogue, work with teams, and be an effective ScrumMaster. It’s great, too – very interactive. With this package, one of our experienced Certified Scrum Trainers will come to your office and train up your whole team on these advanced Scrum concepts, up to 15 students.
This hands-on course provides the knowledge and critical thinking skills necessary to manage one of the Agile framework’s most challenging roles. CSPO builds on the Agile foundation developed in Certified ScrumMaster training, taking it to the next level and preparing students to make tough decisions and step into leadership roles. With this package, one of our experienced Certified Scrum Trainers will come to your office and train up your whole team on the critical Product Owner role, up to 20 students.
This highly interactive course provides an overview of basic Agile and Scrum principles. Through short, focused lectures, students will clear away the murkiness around what it takes to implement Agile and Scrum and gain the tools and knowledge necessary to deliver exceptional products and services. With this package, one of our experienced Scrum instructors will come to your office and train up your whole team (or teams!) on the fundamentals of this transformative way of getting work to done.
This 5-day course provides students with an overview of information security fundamentals. Focused on hands-on practical skills, it ensures students are prepared to problem-solve a wide variety of cybersecurity issues. With this package, one of our experienced, cleared cybersecurity trainers will come on-site and train up to 18 people in these fundamental security concepts.
Designed specifically for managers, CISM is one of the most highly coveted cybersecurity certifications out there. Our 5-day course provides the deep-dive into cybersecurity best practice students need to become cyber visionaries. This package gives you a private, on-site class taught by one of our experienced, cleared cybersecurity instructors for up to 10 students.
Our ISACA CISA 4-day bootcamp is designed to give students the tools needed to develop, manage, and supervise programs that reduce security breaches. This high-level course, delivered in five domains, provides students with the mastery needed to apply this knowledge to real-world scenarios and pass the certification exam. This package gives you a private, on-site class taught by one of our experienced, cleared cybersecurity instructors for up to 10 students.
The 3-day ITIL 4 Specialist: High Velocity IT (HVIT) training course is a part of the ITIL 4 Managing Professional stream. This intermediate module is for professionals who want to explore how digitally-native organizations succeed in high velocity environments. With this package, one of our world-class instructors will come to your office and deliver this class to up to 20 members of your team.
The 3-day ITIL 4 Specialist: Create, Deliver, and Support (CDS) training course is a part of the ITIL 4 Managing Professional stream. The ITIL CDS intermediate module is for professionals who want to deepen their understanding of core service management activities, the creation of services, as well as supporting practices. With this package, one of our world-class instructors will come to your office and deliver this class to up to 20 members of your team.
The 3-day ITIL 4 Specialist: Drive Stakeholder Value (DSV) training course is a part of the ITIL 4 Managing Professional stream. DSV is for professionals who are responsible for creating stakeholder value, which is integral to business success in the current competitive landscape. With this package, one of our world-class instructors will come to your office and deliver this class to up to 20 members of your team.
The 3-day ITIL 4 Strategist: Direct, Plan, and Improve (DPI) training course is a part of both the ITIL 4 Managing Professional (MP) and the ITIL 4 Strategic Leader (SL) certification streams. If you’re looking to create a ‘learning and improving’ IT organization with a strong, strategic direction, this course will show you how it’s done. Anyone involved in shaping strategy or developing a continually improving team will gain a lot from ITIL DPI. With this package, one of our world-class instructors will come to your office and deliver this class to up to 20 members of your team.
The 3-day ITIL 4 Leader: Digital & IT Strategy (DITS) training course is a part of the ITIL 4 Managing Professional stream. This intermediate module explores how digital business and IT strategy should align as you tackle tech disruption and drive success. Join us for the discussion on ITIL concepts at a strategic level – designed for current and aspiring organizational leaders. With this package, one of our world-class instructors will come to your office and deliver this class to up to 20 members of your team.
With this package, our experts will objectively asses processes for Incident Management and Request Fulfillment, as well as staffing levels, customer interfaces, and ticket history. We’ll provide an actionable roadmap with improvement activities for the short- medium-, and long term.
This 2-day, interactive Service Catalog workshop provides the guidance needed to create a foundational catalog. We focus the team on understanding what a service is. We then proceed to develop a logical service catalog by identifying lines of services, services, and service offerings; in other words, we help you to organize what you already do in a customer-friendly way that promotes conversations around the value of IT (not just the cost of IT). We work with you to refine the catalog by repeating several iterations.
This two-day, highly interactive workshop guides your team through an intense, four-step process to establish the baseline of a successful Configuration Management Database.
Get to the root of the problem by exploring root cause analysis and problem management techniques. This hands-on workshop starts by introducing you to effective root cause analysis techniques tailored to different types of problems and situations. You’ll then apply theory to practice by working as teams to solve real-world scenarios. Each scenario is followed by instructor-orchestrated debrief and coaching.
This interactive, 2-day strategic planning workshop will help executives gain clarity on how their organization can best position themselves in today’s digital age – using our trademarked Digital Positioning Model – and build a plan for executing on their strategic goals.
Through short, focused sessions, our team will map your processes, analyze challenges, and provide insight for immediate improvement. We’ll provide detailed documentation of each process, including policies, roles & responsibilities, and visual workflows to paint a picture of your team’s vision.
This package will help your team turn Scrum theory into action, rapidly implement Scrum concepts, and set your team up for long-term success with ongoing, hands-on help from an experienced Scrum team coach. We’ll start with a 2-day Certified ScrumMaster class for your team (up to 20), followed by a 1-day planning session where we’ll help you find practical ways to put the concepts to work in real life. Then, we’ll provide ongoing coaching to help your team overcome the inevitable roadblocks and ensure your vision becomes a reality.
With this package, you’ll get special pricing on Cherwell licenses and 4 processes implemented by our seasoned, ITIL-certified Solutions Consultants. We’ll also train up your team to ensure they fully understand the system and can keep the ship afloat after initial implementation.
In addition to the services offered above, this package includes a service catalog workshop. The service catalog is a cornerstone of any IT organization – and ensuring it’s organized and implemented in your Cherwell system is critical to success. Our two-day workshop, facilitated by our ITIL-Expert ITSM Advisors, will help you name and organize lines of services – and the services themselves – in a way that’s easily understandable and usable for your customers.
Focused on the rapidly transforming world of IT, OpsRamp seeks to help adapt to modern practices of infrastructure monitoring and management. It aims to put control back into the hands of your operations teams with programs to accelerate cloud adoption, modernize legacy ITOM suites, and consolidate diverse point tools. With this package, we’ll get you up and running with this powerful AIOps platform and map up to 1200 assets in your new system.
With this package, our experienced, ITIL-expert ITSM consultants are at your service for a full 90 days. Whether your organization is in need of service catalog consulting, process assessment and mapping, strategic planning for your leadership team, or anything in between, we’ll help get you across the finish line. Our standard ITSM advisory services also include IT service costing, launching a unified Service Management Office, and creating service level agreements. Whatever is the best fit for your team, our experts will be there to make it a reality.
This engagement will help you launch a Project Management Office that brings measurable results to your organization by increasing agility and streamlining the way projects and programs are run. We start by getting a lay of the land through assessing your existing processes to determine how they align with the organization – and where any gaps may be. We’ll then help you identify and select a set of pilot projects that have potential for short-term success – and help you communicate that success to the organization. We’ll provide a custom structure for your new PMO and ensure the infrastructure necessary to keep it running smoothly is in place. Finally, we’ll provide a roadmap with mid- and long-term initiatives for continual improvement, and help you execute on them through ongoing coaching.
Bridge the internal resource gap by bringing one of our experienced Solutions Consultants aboard. We’ll augment your staff to help you successfully develop and implement Cherwell projects with speed and accuracy. Our tiered packages are designed to fit projects of any size, from major reconfigurations to routine maintenance. Buy the package that best fits your needs and let our experts knock out your Cherwell wish list.
With this package, our ITIL-Expert ITSM consultants will assess up to six of your team’s current processes. Through in-person surveys, observation, process mapping, and data analysis, we’ll help you understand the health of your processes now, and provide a detailed roadmap for how to improve them, complete with short-, medium-, and long-term goals.
Manage demand for projects and programs across the organization, gain visibility into how projects and programs are performing, see real-time data and dashboards to support solid business decisions, and improve your processes – in weeks, not months – by upgrading to Project Server 2019. Our Microsoft-certified experts will get you up and running quickly so you can get back to the business of managing projects flawlessly.
When you've found the perfect fit for your end-of-fiscal-year needs, request a quote and we'll turn it around in 24 hours.
Get a Quote