Hunter Industries knew visibility was essential when it comes to delivering their critical business outcomes, and they discovered efficiency is equally important in handling incident requests. Without a structured HR Management System in place, the San Marcos-based company was experiencing challenges in tracking and finding objects, as well defining critical workflows and ITSM security protocols.
Hunter Industries partnered with Beyond20 to help enhance their existing Cherwell Service Management system. By adding HR Case capabilities in the form of new major objects, supporting objects, lookup objects, portal pages, workflows and security, Hunter’s service desk saw immediate results. “Our service desk has minimized SLA breaches and maintained an 80% rate for first-call resolution of incidents and requests,” Monteforte says. “Now, instead of it being like the Wild West, where people are making changes on the fly, there is much more discipline. … Overall, I’d say our approach is 100% better thanks to Beyond20.”
Provide a way for employees to easily submit new requests and check the status of existing ones. Workflow automation effortlessly routes these requests to the right HR rep. The employee can see the status of their requests through the Cherwell portal along the way, ensuring they're never left wondering how things are going.
Simplify the complex on-boarding process and make your new employee's experience a success from day one. Cherwell can automate vital activities such as benefits and payroll activation, equipment procurement and installation, and system access - all behind the scenes.
Give employees the gift of an interactive knowledge base that answers questions and provides solutions to problems frequently asked of the HR department. This empowers the employee to find accurate and consistent answers and increase the efficiency of HR by never having to solve the same problem twice.
Automate key HR processes to ensure SLA and policy compliance. Automation will reduce administrative tasks, improve consistency, and alert stakeholders when an incomplete task is about to violate SLA or company policy. HR teams can automate and streamline a wide range of HR processes and notifications.
Use the abundance of useful data submitted to HR to assist in the decision-making process. HR staff and management can access this critical information through Cherwell’s dashboard and integrated reports. Cherwell’s report generator allows users to configure their reports and dashboards based on metrics that are important to their HR team.