Our extraordinary team of Cherwell Solutions Consultants & Process Designers are experienced, award-winning, and ITIL certified.

Featured Projects


Cherwell Admin Training

Effective Admin
Invest in Talent
How We Achieved It

The health product retailer partnered with Beyond20 to provide on-site and remote administrator training for key IT administrators who would be responsible for the configuration and maintenance of Cherwell Service Management tool. Beyond20 further offered the course to be taken virtually or as a self-paced training, allowing assets to be flexible with their training and work responsibilities. The training its IT administrators received enabled them to effectively maintain Cherwell Service Management and to utilize the tool to help IT achieve its business outcomes.


Cherwell System Administration

Custom Training
For Cherwell
How We Achieved It

Using remote administration design capabilities, Beyond20 executed the design, customization and training for a new Cherwell Service Management Platform. The process entailed installation and configuration of core components and a Requirements Analysis and Solution Design workshop to define the CSM configuration. Final configuration of processes in the CSM exceeded the cooperative’s base requirements to also include a new service catalog and self-service capability in their portal. The cooperative also received training for their technicians and delivered recorded online video tutorials so that they would possess in-house capabilities to manage the portal.

Municipality/State Government

Cherwell Self-Service Portal Design

Public Service
Through Maximizing Value
How We Achieved It

Beyond20 tackled the design, customization, and training needs to provide the library system with the tools needed for the self-service portal in the Cherwell Service Management system through a series of workshops and customer focus groups. In addition to the portal design and configuration, Beyond20 conducted training for technicians and delivered online video tutorials so the system would have in-house capabilities to manage the portal.


Cherwell Facilities Management

Effortlessly Managed
How We Achieved It

Beyond20 performed design, customization, and training for the company’s new Cherwell Service Management platform. Beyond20 facilitated an interactive Requirements Analysis and Solution Design Workshop to define data capture requirements to support processes for this phase and review out-of-the-box functionality and implementation best practices. Additionally, the workshop helped outline configuration requirements and implementation of HR and Facilities Management modules, which in turn set up the ability to submit tickets and receive status updates through the portal and configuration of the portal for use of the Facilities Work Order merger application.

How we Work

Lightning Fast Delivery

We wholeheartedly believe in agility when it comes to Cherwell projects. You'll get to see what we’ve built every two weeks, ensuring your project is done quickly, and is exactly what you’re looking for.

Projects Done Right the First Time

We hate a failed implementation as much as you do. To avoid it, we take the time to understand how your business works, what your ideal solution is, and design your perfect Cherwell system.

Always Client-Focused

We work hard to exceed our clients' expectations and make teams more productive.

Your Consultative Partner

We eat, sleep, and breath IT Service Management. We'll use that expertise to help you get the most out of Cherwell - avoiding pitfalls and going beyond the basics.

Ready to Discuss Your Project?

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