CHERWELL ADMIN TRAINING

LEARN CHERWELL FROM THE BEST

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Municipality/State Government
Cherwell Admin Training
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Municipality/State Government
A City Transformed
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Retail
Cherwell Admin Training
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THE PROJECT

Upon reconfiguring its Cherwell system to better fit its unique needs, this state government agency required formal training for their Cherwell administrators to ensure they could continue to maintain the system in accordance with best practice. Specifically, the agency sought Cherwell admin training around configuration, installation, aligning relationships and forms, and using automated workflows to support process improvement.

OUR APPROACH

Beyond20 provided week-long Cherwell admin training, delivered both on-site and remotely, equipping the agency’s team with the skills they’d need to manage Cherwell with ease. The Foundation-level class covered both the nuts and bolts of the Cherwell system, along with custom modules designed to fit the agency’s specific needs and challenges.

THE PROJECT

The large midwest city underwent a sweeping transformation to enhance its ability to better serve its customers and position IT as a strategic partner crucial in helping the city meet its goals. To do this, they decided to take a ground-up look at their current state, where they wanted to be, and how to get there. The solution was a holistic one, incorporating process strategy and design, then automation of those processes, and finally training staff to ensure they were equipped with the skills necessary to make the transformation a reality.

OUR APPROACH

To start, Beyond20 ITSM Advisors were brought into the city to perform a comprehensive ITSM Assessment, complete with actionable roadmap. This gave the city a baseline for current state – a foundation upon which they could build. The roadmap consisted of short-, mid-, and long-term goals for the city, which they were ready to start tackling immediately. To start, the city worked with our ITSM Advisors to design streamlined processes for IT staff and a revamped service catalog. This would ensure more efficiency for staff, and easier access to services for customers. When the processes were settled, it was time to automate them. For this stage, the city worked with Beyond20 Cherwell Solutions Consultants and Architects to design and implement the Cherwell platform for the city. Now, these new processes would be accelerated and staff would be freed up to work on higher-value tasks. Of course, with any new tool or way of working, training is necessary to ensure staff is up to date and equipped with the knowledge, skills, and vocabulary necessary to keep the ship afloat. The city saw the value in this piece of the equation and brought Beyond20 trainers in for Cherwell User Admin training, ITIL Foundation training, and to perform an immersive ITSM Simulation event aimed at gaining buy-in for the new initiative from staff of every level. It was a truly comprehensive approach to this digital transformation effort that will pay dividends for years to come.

THE PROJECT

A global health & wellness retailer implemented Cherwell as part of their larger IT improvement initiatives. In wanting to better equip its Cherwell Administrators for their configuration and maintenance responsibilities, the retailer sought an experienced training provider and Cherwell partner to provide key IT staff with an in-depth understanding of the platform.

OUR APPROACH

Beyond20 provided on-site and remote Cherwell administrator training for the IT staff who would be responsible for the configuration and maintenance of Cherwell. Beyond20 also provided training in a virtual, self-paced format, allowing students the flexibility to balance their training with work responsibilities.

About the class

Admin Fundamentals

User Management

Business Object Configuration

One-Steps & Automation

Capstone Activity

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