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Meet Our Senior Instructors

We pride ourselves in bringing the best of the best into the classroom. All of our instructors are fully certified with years of real-world industry experience.

Amanda CasteelITIL 4 MP, ITIL v3 Expert, CSM

Amanda is an instructor and Senior Advisor with over 14 years of leadership experience in IT Service Management. She's led large-scale hardware implementations and high-volume service desk teams in the public and private sectors.

Andy RiversITIL Expert, CISSP, CSM

Andy is an instructor and Senior Advisor with over 15 years' experience in ITSM and InfoSec. The former ACIO for the University of Tennessee system holds a Master's in Telecommunications System Management and a variety of ITIL and InfoSec certifications.

David CrouchITIL Expert, PMP, ACP

Instructor and Senior Advisor for Beyond20, David boasts over 20 years' experience in Information Technology and Project Management. He holds an MBA and MSIT and has expertise in IT Financial Management and Portfolio Management.

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