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ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
ITIL® 4 Specialist: Create, Deliver, and Support (CDS)
Class available live online
During this virtual ITIL training course, our expert instructors will explore key service management activities, the creation of services, as well as supporting tools and practices. The ITIL 4 Specialist: Create, Deliver, and Support (CDS) training course will help you manage IT-enabled products and services. Be prepared for next-gen learning and white glove service on your path to becoming a certified ITIL 4 Managing Professional.
The ITIL 4 CDS training course is one of four courses required to earn your ITIL 4 Managing Professional certification. CDS does not focus on the many technical aspects of ITSM. Rather, it offers a higher-level view of all four dimensions of service management. Learn to create and manage effective and efficient services!
Key Features of ITIL Training Exam Pass Guarantee
Exam Pass Guarantee
3 Days of Virtual Training
Exam Voucher Included
Award-Winning Instructors
Accredited Training Organization
UPCOMING COURSES
Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date
Live Instructor?
Live Online?
Guaranteed to Run?
ITIL 4 Specialist Create, Deliver, & Support Training and Certification
Live Virtual Class
April 22 - April 24, 2024 . 3 days 10:00 am - 5:00 pm
$2795
Late Registration
ITIL 4 Specialist Create, Deliver, & Support Training and Certification
Live Virtual Class
July 22 - July 24, 2024 . 3 days 10:00 am - 5:00 pm
$2595
Early Registration
ITIL 4 Specialist Create, Deliver, & Support Training and Certification
Live Virtual Class
October 14 - October 16, 2024 . 3 days 10:00 am - 5:00 pm
$2595
Early Registration
Your ITIL 4 Instructor
David Crouch
An IT professional with over two decades of experience in management, digital strategy, and program/project leadership, David Crouch holds a Master of Science in Information Technology Systems and an MBA from The Johns Hopkins University. In addition to being a published author and adjunct professor, David serves on the boards of numerous nonprofit organizations, helping them to apply digital business skills to do more good in a better way. David is also one of the authors of the official AXELOS publication "ITIL 4 Leader: Digital and IT Strategy." Bonus: He is the best-dressed ITIL instructor you’ll ever meet.
Kevin Jones
With over 25 years of expertise as an IT architect, consultant, speaker, and trainer, Kevin has created a pioneering career reflecting strong leadership in IT Service Management, IT Business Management, and Organizational Change Management. Utilizing both ITIL and ISO/IEC 20000 guidance, he has spearheaded business and IT re-engineering engagements across industries to improve workflows based on financial impact analysis. Kevin holds a Masters of International Management from Arizona State University and is adept at technical training/course development.
Erika Flora
After starting her career as a microbiologist, Erika became a program manager and discovered a passion for improving how organizations manage workflows and deliver great products and services. In 2006, she co-founded Beyond20. A Master ITIL instructor and accredited Course Conductor Trusted Trainer, Erika has been teaching ITIL courses for over 13 years. She has more than 15 years of experience in IT and enterprise project management, served as an adjunct professor at San Diego State, and is a prolific writer and speaker. Erika was also the lead editor of the official AXELOS publication "ITIL 4 Leader: Digital and IT Strategy."
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Debbie L., Director of HR
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Nick , Assistant Director, Service Desk
"Beyond20’s exam pass guarantee certainly appealed to us, but the key was that Beyond20 could deliver a class where our team could see how ITIL works in practice, apply those principles and processes to what we do every day, and achieve immediate results. They’re very reliable in what they deliver. Whatever we’re going to do, we turn to Beyond20 first."
Sal M., IS Services Manager
"One important factor that makes Beyond20 a great organization is that the instructors work as consultants to organizations both in the private and public sector. The instructors have an excellent command of the material and have real-world experience with designing and implementing these principles. With their background, they can adapt discussion to a particular client and help students understand concepts based on how they fit into their organizations.”
Lucinda F., Manager, IT Field Operations
"The instructor knew his stuff! The materials were well designed and the course was well paced and very appropriate for our group."
ITIL CDS covers core service management activities and the creation of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services, whilst (yes, whilst) also covering the practices, methods, and tools that support them.
This course is one of four requirements for the ITIL 4 Managing Professional (MP) certification. After taking all four courses, you can take the MP certification course + exam.
ITIL 4 Specialist | Create, Deliver and Support is aimed at ITSM professionals managing the operation of digital & IT-enabled products and services, and those responsible for the end-to-end delivery.
Yes. With the ITIL 4 CDS exam (similar to the other ITIL 4 Managing Professional exams), you will have one hour to answer 40 multiple choice questions, and each question is worth one point. You need to get a score of 70%, or at least 28 correct answers, to pass the CDS exam.
Our ITIL 4 Intermediate training courses come with an Exam Pass Guarantee: If you fail the exam on your first attempt, we will help you set up a retake at no additional cost. We will also help you identify areas of weakness so you can optimize your study efforts. If need be, you may also attend the training course again – on us.
A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.
Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.
We understand that your goal is to learn effectively and get certified in one shot. After all, certification training can be a substantial investment. As such, it’s critical to us that you learn from someone who will help you retain key concepts and get you across the finish line efficiently.
But at the same time, who wants to take a boring class? If we’re going to spend a lot of time looking at screens, the material should at least be engaging. That’s why we’re hyper-focused on bringing variety to your virtual training experience. People learn differently, so we use several methods to teach concepts throughout the day.
White Glove Service
We all know that bad customer service is one of the most frustrating things there is. That’s why we’ve endeavored to create the kind of training experience that we would want for ourselves.
We're a US-based organization with offices in DC, Phoenix, and San Diego. Come through! Otherwise, we'll be happy to meet you virtually.
Rest assured: At Beyond20, our instructors are some of the world’s best. Not only do our full-time, in-house training staff have decades of experience in the field, but in many cases, we are the official authors of authoritative publications (e.g., ITIL). Working with Beyond20 means learning from the top subject matter experts out there. It means training and taking your exams with confidence.
Next-Gen Virtual Training
Depending on the course, this can include interactive whiteboards, breakout rooms, virtual sticky note walls, and more. We take this approach not only because it's more fun than simply memorizing terms, but because it works.
From the instant that you first reach out to us with a quick question, to that glorious moment when you learn you’ve earned the certification, our job is to make sure that every interaction you have with us is a positive one. If you look at our hundreds of Google-verified reviews, you’ll see that we take it seriously! Beyond20 is not a risky choice.
If you're PMP-certified, our courses will earn you PDUs!
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