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Process Makes Perfect

Start Getting Results from ITSM

We deliver measurable results that exceed our clients' expectations

Why Choose Beyond20?

Improving availability of services is just one of many challenges facing IT Organizations today. The increasing need for regulatory compliance (SOX, FDA, HIPAA, etc.) adds a layer of operational complexity, even when applied to divisions outside of IT. In order to be successful, organizations must be agile - responding quickly to changing needs (without disrupting business) and keeping costs under control while maintaining high levels of user and customer satisfaction. In order to break the cycle of constant, reactive fire fighting, a new approach is warranted.

At Beyond20, we help organizations transform themselves into powerful, business aligned IT Service Providers. No single solution is right for everyone, so we work with our clients to provide a custom blend of solutions in the following areas:

  • People - Education, Awareness, and Training including CobiT®, ITIL® and PMP® Courses.
  • Process - Practical application of best practices as described in ITIL, CobiT, ISO IEC 20000, AGILE / Scrum, and the PMBOK Guide, tailored to meet the unique needs of each client.
  • Platform - We're not a software vendor, but we do believe in a metrics driven approach to IT Service Management. We help clients select or develop the right tools to effectively manage the performance of ITSM/ITIL processes and gain visibility and control over a portfolio of projects and IT Services.
  • Organization - ITSM Strategy and Governance, portfolio management, PMO/SMO implementation.

Beyond20 provides training and consulting services to organizations in Government, Military, and Private Sectors looking for measurable improvements in IT and Project Management operations.

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What Clients Say...

  • NASA

    Real life examples from the instructor’s experience base made ITIL real for me.

    Karl B.
    NASA
  • Cisco Systems

    Looking to get the ITIL V3 Foundations certification? Look no further than Beyond20. I was completely satisfied with their methods, curriculum, and real world knowledge. Their 3-day course completely prepared me for the certification test. Give them a try; I’m sure you will agree.

    Denis D.
    Cisco Systems
  • US Dept of State

    Great instructor - really helped us to understand ITIL from the bottom up!

    Lawrence S.
    US Dept of State
  • Wells Fargo Bank

    Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!

    Mark W.
    Wells Fargo Bank
  • Sprint Nextel

    I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 

    Damien S.
    Sprint Nextel
  • United States Forest Service

    The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.

    Allan C.
    United States Forest Service
  • Sears Holdings Co.

    Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?

    Wil L.
    Sears Holdings Co.