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Course listings

ITIL® Intermediate - Lifecycle Courses

ITIL® Service Strategy

ITIL® Service Strategy Lifecycle Module


ITIL® Service Design

ITIL® Service Design Course


ITIL® Service Transition

Enable a high volume of business driven changes and releases - successfully!


ITIL® Service Operation

The ITIL® Service Operation training course explores the processes and functions necessary to effectively deliver and manage services at agreed levels.  Students participate in hands on exercises and group discussions while preparing to pass the ITIL Service Operation Exam


ITIL® Continual Service Improvement (CSI)

In depth training on metrics development, improvement methodologies, quality management, and more.  The ITIL® CSI course prepares students to manage a Continual Service Improvement program and facilitate a culture of ongoing improvement in the workplace, while preparing to pass the ITIL CSI Exam.