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Course listings

ITIL® Intermediate - Capability Courses

ITIL® Operational Support and Analysis (OSA)

ITIL® Intermediate OSA: Develop Operational Subject Matter Expertise in Incident Management, Service Desk, Problem Management, Event Management and more

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ITIL® Release, Control and Validation (RCV)

ITIL® Intermediate RCV: Develop Operational Subject Matter Expertise in Change Management, Release Management, Service Asset and Configuration Management, and more

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ITIL® Service Offerings and Agreements (SOA)

ITIL® Intermediate SOA: Develop Operational Subject Matter Expertise in Service Level Management, Portfolio Management, Financial Management, Supplier Management, Service Catalog Management, and More

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ITIL® Planning, Protection, and Optimization (PPO)

ITIL® Intermediate PPO: Develop Operational Subject Matter Expertise in Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, and Information Security Management

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