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Cherwell Implementation Services

Get the Most Out of Cherwell, Faster

Our deep ITSM best practice expertise paired with our Agile implementation methodology will get your Cherwell Platform up and running quickly and painlessly. Whether you choose a custom implementation with a deployment plan tailored to fit your processes, or one of our prix fixe KickStart rapid-deployment packages, you can be confident our best-in-class developers will configure a platform you’ll love to use.

Why us?

  • We don't have a B-Team. All of our Solutions Consultants are certified Cherwell Technical Implementers with years of experience working with the platform. Beyond that, though, they’re all at least ITIL® Foundation certified (several of them are ITIL Experts). This means they have expertise with the Cherwell platform itself and a deep understanding of the ITSM Best Practice principles that underpin all successful implementations.

  • No surprises. Each of our Solutions Consultants is also a Certified ScrumMaster, meaning they have a thorough understanding of the Agile way of working. What does this mean for you? It means we work in sprints, demoing our progress for you at increments along the way and incorporate your feedback to ensure everyone is on the same page from day one.

  • Visible ROI. When technology is configured with IT best practice in mind, the result is streamlined, automated processes. The efficiency gained through this automation will save you money. And Cherwell’s customizable reporting provides you a simple way to observe and report these cost savings to IT leadership and the business.



Tailored Cherwell Service Management Implementations

Tailored Cherwell Implementations

Regardless of the complexity or number of required integrations, our Professional Services Team can create a Cherwell implementation plan tailored to your processes and specific requirements to ensure cost effective alignment with strategic goals.

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Kickstart Cherwell Packages

Beyond20 KickStart Implementation Packages

Our KickStart Implementation packages can help get you up and running quickly (we're talking days, not months) with the most commonly requested features and functionality in the Cherwell Service Management platform.


KickStart Core:

The KickStart Core package features a rapid deployment model for the most commonly deployed features and processes in the Cherwell Service Management Platform.  Our expert Cherwell implementation team will configure the Incident Management, Request Fulfillment, Problem Management, and Change Management processes, in addition to creating and populating the CMDB and Service Catalog.  Most customers who select this package are up and running in less than a month!

 Cherwell Implementation Services

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KickStart Genius

Our KickStart Genius Cherwell Implementation package enhances the KickStart Core package with the addition of Knowledge Management with approvals and True Self Service™.

Cherwell Implementation Service Package

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KickStart Genius with Mobile:

Get the most out of Cherwell Service Management's Mobile Apps and Geolocation capabilities!  This package includes everything in the KickStart Core Package, plus Knowledge Management with approvals, True Self Service™, Cherwell Mobile Apps for iPhone and Android, Mobile Self Service Portal, and Geolocation capabilities.

Cherwell Implementation Services

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KickStart Package Enhancements

Cherwell Implementation Service Package - Dashboards and Analytics

KickStart Dashboards and Performance Analytics:

Gain access to actionable real time performance data, Key Performance Indicators (KPIs), and metrics with an enhanced collection of personalized, role-based dashboards.  This package is available as an enhancement to any of our other KickStart packages.

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Cherwell Implementation Services - HR Process Automation

KickStart HR Automation:

Leverage the capabilities of the Cherwell Codeless Business Application Platform to automate your Human Resources!  This package is available as an enhancement to any of our other KickStart packages.

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Disclaimer: No claim is made to the exclusive right to use “SELF SERVICE” apart from the mark as shown above.