Beyond20 ITSM Assessment

Understand where your ITSM or ITIL processes are now, where they need to be, and how to get there.

Undertaking an ITIL based Service Management program can be a daunting proposition. With 30+ processes in ITIL v3, it can be difficult to know where to begin. Worse - without a plan to demonstrate measurable and relevant business results, customer and stakeholder engagement can be short lived.

Success requires a strategic plan. You need a clear picture of where your ITSM processes are today, where they need to be, and actionable steps to get from here to there. Using the Pathfinder ITSM Assessment platform, Beyond20 will deliver a fact-based, 360 degree process maturity assessment and provide an IT Service Management roadmap that aligns to your specific market, organization and goals. The roadmap feeds directly into your IT strategy by providing a structured, actionable and measurable service improvement plan for continual alignment to your continually changing business needs.

What you can expect:

• A rapid and cost-effective cloud-based ITSM / ITIL assessment identifying the current state, desired future state, and an actionable improvement plan
• Identification of "quick wins" - which ITIL processes to focus on first to generate the results your customers and stakeholders want most
• A facts-based, bespoke ITSM improvement strategy in half the time and cost of traditional consulting engagements
• Measurable ROI for process improvements with 90-day improvement cycles

Pathfinder can be used as a standalone assessment service or with an ITSM simulation event as part of a program to develop ITSM strategy and build stakeholder support.