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ITIL® v2 Service Manager Boot Camp - 10 days

Intense, hands on training for success on the ITIL v2 Service Manager Exam

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$7,995.00 - ITIL Service Manager, Washington, DC

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Course Description: This hands on, instructor led program is the highest level of ITIL v2 certification available, and is the shortest and most cost effective path to the new v3 ITIL Expert certification. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge.

Course Topics Include:

• Design and Implementation of an ITSM Strategy
• Avoiding Potential Problem Areas
• Developing Effective Metrics
• Communicating Benefits Throughout the Organization
• Understanding Business & IT Alignment
• The Role of Continuous Process Improvement
• Quality of Service Improvement
• Control and Reduction, and Recovery of IT Costs

Who Should Attend: IT Managers & Directors, CIOs, Process Owners, Project Managers, Business Analysts, and managers and consultants responsible for the successful implementation and management of ITSM programs.

Prerequisites: The candidate must hold an ITIL Foundations Certificate, and have a minimum of five years of relevant experience in Information Technology. Management experience is helpful.

Agenda:

The program spans 10 days, including 8 days of lectures, student assessments, group activities, case study analysis, and after hour reading assignments. The remaining 2 days are dedicated to testing. Students will learn to write effective answers to test questions to increase overall scoring, and will perform an in depth analysis of the actual case study used in the certification exam.

Service Support Module Service Desk Incident Management Problem Management Configuration Management Change Management Release Management Daily Case Study Exercises Review Exam Case Study Service Support Exam

Service Delivery Module Service Level Management Availability Management Capacity Management Continuity Management Financial Management for IT Business and IT Alignment Daily Case Study Exercises Review Exam Case Study Service Delivery Exam

Exam: The ITIL Service Manager examination consists of two 3-hour essay exams and a successful evaluation of the candidate's skills by the instructor(s). Certification is through APMG. Candidates must earn a passing score on both exams to receive their certificate.

Note: The ITIL v2 Service Manager Exam will not be available to first time candidates after August 30, 2010. Retakes will remain available after that time. Candidates wishing to obtain the ITIL v3 Expert credential by taking this exam followed by the bridge course must complete the ITIL v2 Service Manager Exam prior to 8/30/2010.

Course Fees: $7995.00 (includes course workbooks, case studies, OGC books, and both exam fees)

about Special Offers for this course!

2010 COurse Schedule:

Washington, DC ITIL v2 Service Manager Boot Camp: 10 days: April 7-16, 2010

San Diego, CA: Contact us for course dates

This course is available for onsite delivery worldwide.

Register Online:

$7,995.00 - ITIL Service Manager, Washington, DC

Note: Candidates who wish to sit for the ITIL Service Manager Certification Exam must register and provide proof of qualification no more than 3 weeks prior to the first day of class. Candidates are encouraged to register as early as possible to allow for shipping and review of course materials prior to class.