Course Description: This 5-day course provides a deeper exposure to the practical aspects of the ITIL® v3 processes associated with the Release, Control, and Validation of services. The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment.

This training is intended to enable participants to apply ITIL v3 concepts in an engaging case study based approach while preparing to successfully complete the associated exam.

Audience: The Release, Control, and Validation Capability course will be of interest to:

• Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control, and Validation processes:
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Request Fulfillment
  • Service Evaluation
  • Knowledge Management.
• IT professionals involved in IT Service Management / ITIL implementation and process improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

Learning Objectives: At the end of this course, the learner will gain competencies in:

• Understanding Service Management as a Practice, Service Transition principles, purpose and objective
• Knowing the important role of Release, Control, and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Release, Control, and Validation processes
• The application of Release, Control, and Validation processes, activities and functions to achieve operational excellence
• How to measure performance at a process level
• Understanding technology and implementation requirements in support of Release, Control, and Validation
• The challenges, critical success factors and risks related with Release, Control, and Validation processes

Prerequisites: Candidates for this course must hold the ITIL v3 Foundations Certification. It is recommended that candidates read the ITIL Service Transition publication in advance of attending training for the certification.

Course Student Material: Students receive a copy of the classroom presentation material, practice exam, case study , homework and assignments. ITIL v3 core books are available for purchase separately.

Credits: Upon successful passing of the ITIL v3 Release, Control, and Validation Capability exam, the student will be recognized with 4 credits in the ITIL® v3 qualification scheme.

ITIL Intermediate RCV Course Dates and Fees:

Service Catalog: With regional offices in McLean, VA, Phoenix, AZ and San Diego, CA, Beyond20 is positioned to deliver world class ITIL training and ITSM consulting services nationwide: