ISO/IEC 20000 Foundations Training Course and Exam

Demonstrate World Class Service Capability through Alignment with Global Best Practices

Course Description
Information Technology (IT) has become vital to organizations seeking to achieve strategic goals. In a competitive marketplace, top performing IT service providers need to demonstrate world class service capabilities aligned to strategic goals.

The ISO/IEC 20000 standard for IT Service Management allows an organization to demonstrate achievement of excellence and compliance with global best practices for quality in IT Service Management.

What You Can Expect
The ISO/IEC20000 Foundation course is the entry level course for the ISO/IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/IEC20000 standard for IT Service Management:

• ISO/IEC20000-1 (Part 1) is the formal specification which defines the requirements that must be achieved.
• ISO/IEC20000-2 (Part 2) describes a code of practice.

Your Course of Study
The ISO 20000 Foundations course curriculum features an interactive learning approach. In addition to exam preparation and practice quizzes, you will actively participate in "round table" style discussions and group exercises in order to give practical context to classroom concepts. This course will prepare you for success on the ISO 20000 Foundations Certification Exam, which is delivered on the final day of class. Candidates passing the exam will earn the ISO 20000 Foundations Certification.

Your Instructor
The course will be facilitated by a Beyond20 Black Belt Instructor with at least 12 years' experience managing complex IT environments and IT Service Management Programs. Your ITIL Expert Certified instructor will serve as a coach - leading discussions, adding real world implementation considerations, and providing practical examples.

Who Is Right for the Course
Designed for executives and IT professionals from companies with substantial IT infrastructures, course participants either have an interest in ISO/IEC 20000 or are requesting their service providers to become ISO 20000 certified. The ISO/IEC 20000 Foundations training course provides 14 PDUs for participants who are PMP Certified.

ISO/IEC 20000 Foundations Course Fees (includes course workbook and exam):

Early Registration (9+ weeks before course start date):		$1395.00
Standard Registration (2-9 weeks before course start date):		$1495.00
Late Registration (Less than 2 weeks prior to course start date, if available):		$1795.00

Service Catalog: With regional offices in McLean, VA, Phoenix, AZ and San Diego, CA, Beyond20 is positioned to deliver world class ITIL training and ITSM consulting services nationwide.
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