White Papers:

• Service Level Management - Essential Techniques for Developing and Managing Effective SLAs
• Using ITIL® to Drive Business Innovation

Upcoming Webinars

(All times 12:00p Eastern, 9:00a Pacific):

• 28 October, 2011 Overview of Changes to the ITIL 2011 Publications
• 02 November, 2011 A Project Manager's Guide to ITIL
• 04 November, 2011 Leveraging the Power of PRINCE2 and PMI's PMBOK
• 11 November, 2011 An Introduction to PMI's new Agile Certification

Links:

• Official ITIL Site
• Project Management Institute (PMI)
• PMI Washington DC chapter
• PMI San Diego chapter
• PMI Phoenix chapter
• ITSM Now! - Topics in ITIL and IT Service Management
• Beyond Project Management - A Blog by Erika Flora, PgMP, PRINCE2, PMP