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Frequently Asked Questions

Certified Ethical Hacker

Certified ScrumMaster

Certified Scrum Product Owner

Cherwell Training: CSM Foundations

CISSP

COBIT

CompTIA Security+

General Questions

Intro to Agile Project Management with Scrum

ITIL v3 Foundation

ITIL v3 Foundation E-learning

ITIL v3 Intermediate Capability

ITIL v3 Intermediate Lifecycle

ITIL v3 Managing Across the Lifecycle

ITIL Practitioner

PMI-ACP

PMP Exam Prep Workshop

Project Management Fundamentals


 

Certified Ethical Hacker (CEH)

Q: What is covered in the CEH training?
A: This training provides a comprehensive review of the tools and techniques as a malicious hacker to expose target system vulnerabilities and prepare students for the CEH exam.

Q: How long is the course?
A: It is a 5-day class. 

Q:  What prerequisites do I need in order to attend this class?
A: None, however, we recommend 2 years of IT Security-related experience and a strong working knowledge of TCP/IP.

Q:  What’s included with the course?
A: Course book, practice exams, exercises, group activities, group discussions, and the CEH Certification exam voucher.

Q: Who should take this course?
A: Experienced IT professionals who want to learn more about hacking, anyone interested in taking the CEH exam, or anyone whose current position includes information security-related responsibilities.

Q:  How many PDUs (Professional Development Units) will I earn for this class?
A:  Individuals who hold the PMP certification will earn 40 PDUs through the course.

Q:  What’s the format of the exam?
A:  The CEH exam consists of 125 questions, and you will have 4 hours to take the exam.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for one exam retake. Find out more about our exam pass guarantee here.


 

Certified ScrumMaster (CSM)

Q:Does this class include the exam?
A: Yes, the price of the class includes a CSM Assessment, which is delivered via email after class by the Scrum Alliance.

Q:  What happens if I don’t pass the exam? 
A:  We guarantee you’ll pass and will pay for any exam retakes as long as you were present and engaged for the entirety of class.

Q:  How many days is this course?
A:  CSM is 2 days in length.

Q:  What prerequisites do I need to attend this class? 
A:  Some familiarity with Agile, Scrum, or software development is helpful but not required.

Q:  What is the difference between the CSM and the PMI-ACP credentials?
A:  There are more than 300,000 people who hold the CSM credential but only a few hundred with the PMI-ACP credential, making CSM more widely recognized by employers/agencies. CSM is our most popular class. It’s great, too – very interactive.

Q:  How many PDUs (Professional Development Units) is this course? 
A:  Individuals who hold the PMP Certification will receive 16 PDUs through the course. 

Q:  What do I receive with the class? 
A:  The course includes a workbook (provided on the first day of class) and handouts. The exam is also included. 

Q:  Once I become certified, do I need to renew my certification?
A:  No, your CSM certification will not need to be renewed.


 

Certified Scrum Product Owner (CSPO)

Q:  Does this class include the exam?
A:  Unlike Certified ScrumMaster, CSPO doesn't require an exam for certification. Just put in your 16 hours of class with one of our Certified Scrum Trainers and you're good to go!

Q:  How many days is this course?
A:  CSPO is 2 days in length.

Q:  What prerequisites do I need to attend this class?
A:  We recommend students hold the CSM certification or have experience working in a CSPO/Agile/Scrum capacity for at least two years prior to taking the course.

Q:  How many PDUs (Professional Development Units) is this course? 
A:  Individuals who hold the PMP Certification will receive 16 PDUs through the course.

Q:  What do I receive with the class?
A:  The course includes a workbook (provided on the first day of class) and handouts.

Q:  Once I become certified, do I need to renew my certification?
A:  No, your CSPO certification will not need to be renewed.


 

Cherwell Training: CSM Foundations  

Q: Is this class open to the public?
A: Currently, this class is only offered to BEYOND20 customers as this is intended for those who are going to be implementing Cherwell and need to learn the basic functionality of the software. 

Q:  How long is the course?
A:  This is a 4.5-day class.

Q:  What’s included with the course?
A:  Hand-on Cherwell training, a course workbook, lab exercises, and open group discussions with an instructor with real-world experience implementing Cherwell.

Q:  How do I know this is what my team needs?
A:  Give us a call to speak with one of our Solutions Consultants and they will be able to help you!


 

CISSP Bootcamp

Q: What is covered in the CISSP Bootcamp training?
A: This training provides a comprehensive review of information security concepts and industry best practices, covering the eight domains of the CISSP Common Body of Knowledge (CBK). 

Q: How long is the course?
A: It is a 5-day class.
 

Q:  What prerequisites do I need in order to attend this class?
A: You need at least 5 years of recent-full time professional work experience in 2 or more of the 8 domains of the CISSP CBK.

Q:  What’s included with the course?
A: Course book, practice exams, exercises, group activities, group discussions, and the CISSP Certification exam voucher.

Q: Who should take this course?
A: Experienced IT professionals with at least 5 years of security experience that want to learn advanced security topics, anyone interested in taking the CISSP exam, or anyone whose current position includes information security-related responsibilities.

Q:  What’s the format of the exam?
A:  The CISSP contains 250 multiple choice and advanced innovative questions.  Students have 6 hours to complete the exam and must get 700 out of 1,000 point to pass.

Q:  How many PDUs (Professional Development Units) will I earn for this class?
A:  Individuals who hold the PMP certification will earn 40 PDUs through the course.
 

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for one exam retake. Find out more about our exam pass guarantee here.


 

COBIT

Q: What is COBIT?
A:  It’s an IT Governance control framework and maturity model. COBIT’s purpose is to align IT resources with an enterprise’s business objectives so services and information, when delivered, meet quality, fiduciary, and security needs. 

Q:  Is it an acronym? What does it stand for?
A:  Why, yes it is! COBIT stands for Control Objectives for Information and Related Technology.

Q:  Are there any prerequisites for taking the COBIT Foundations class?
A:  No, though some familiarity with Information Technology is a plus. 

Q:  How many days is the class?
A:  It’s a 3-day course.

Q:  How many PDUs (Professional Development Units) will I earn for this class?A:  Individuals who hold the PMP certification will earn 21 PDUs through this course.

Q:  What’s included with the course?
A:  All course materials – a course workbook, exercises, case study, practice questions, and certification exam – are included.

Q:  How do I get certified?
A:  The certification exam is included as part of the class - taken on the afternoon of the third day.

Q:  What’s the format of the exam?
A:  The exam is comprised of 40 questions. A score of 70% or better is required to pass the exam.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for any exam retakes.

Q:  Once I become certified, will I need to renew my certification?
A:  No, the COBIT Foundations certification will never have to be renewed.

Q:  Where does COBIT come from?
A:  ISACA


 

CompTIA Security+

Q:  What is covered as part of CompTIA Security+ training?
A: This course provides the fundamentals of information security and will prepare you for the Security+ exam.

Q: Are there any prerequisites for taking the CompTIA Security+ course?
A:  No, but we do highly recommend you have working knowledge of computer networking and system support.

Q:  How many days is the class?
A: This is a 5-day course.

Q:  How many PDUs (Professional Development Units) will I earn for this class?
A:  Individuals who hold the PMP certification will earn 40 PDUs through the course.

Q: Will I receive CEUs for this course?
A: After passing the exam you will be eligible for 30 Continuing Educational Units (CEUs).

Q: Who should take this course?
A: IT professionals who want to learn more about information security, anyone preparing for the CompTIA Security+ Exam (SY0-401), or anyone whose current position includes information security-related responsibilities.

Q:  What’s included with the course?
A: A copy of the classroom presentation material, a course workbook, practice exam questions, and exercises. You will also receive a voucher to take the Security+ exam at an authorized testing center.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for one exam retake.  Find out more about our exam pass guarantee here.


 

General Questions

Q:  Where will my class be held?
A:  Our public classes are held in Washington, DC, Fairfax, VA, Phoenix, AZ, and San Diego, CA. Check our course listings to see which locations have upcoming classes. Or, if none of these locations work for you, give us a call and we can talk about coming on-site to your organization.

Q:  When is the next course?
A:  Schedules for all of our courses are located here. Just select the course you’d like to take to see what’s coming up.

Q:  What times do the classes run?
A:  Class starts promptly at 8:30AM (for most classes – sometimes we can get away with 9 but we’ll let you know if that's the case) and ends at approximately 5:00PM.

Q:  How do I pay for a course?
A:  There are two ways to pay for a course: You can add courses to your cart and checkout online via credit card, or give us a call at (866) 856-3117 and we’ll process a credit card transaction over the phone for you.

Q:  How do I reschedule/cancel a course?
A:  You have one year from your course start date to transfer to any other class, or send someone else in your place.

Q:  Do you offer on-site classes?
A:  Yes! We generally run them for classes of 6 or more. Give us a call and we’ll talk logistics.

Q: Do you offer online classes?
A: Yes, for our ITIL v3 Foundations course. It runs $599 and includes the certification exam. Take a look at our e-learning course detail page for further detail.

Q:  Do you offer discounts to government (GSA) employees?
A:  Yes, please refer to GSA Advantage for pricing.


 

Introduction to Agile Project Management with Scrum

Q:  Does this class include an exam?
A:  No, this is an introductory course that provides an overview of Agile/Scrum concepts and terminology.

Q:  How many days is this course?
A:  This is a 1-day course.

Q:  What prerequisites do I need in order to attend this class?
A:  None.

Q:  How many PDUs (Professional Development Units) is this course?
A:  Individuals with PMP certification will receive 8 PDUs through the course.

Q:  What do I receive with the class?
A:  The course includes a workbook with a case study and exercises. 


 

ITIL v3 Foundation

Q:  Are there any prerequisites for taking the ITIL v3 Foundations class?
A:  No, though some familiarity with Information Technology is a plus.

Q:  How many days is the class?
A:  This is a 3-day class.

Q:  How many PDUs (Professional Development Units) will I earn for this class?A:  Individuals who hold the PMP certification will earn 24 PDUs through the course.

Q:  What’s included with the course?
A:  All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Q:  How do I get certified?
A:  The certification exam is included as part of the class, to be taken on the afternoon of the third day.

Q:  What’s the format of the exam?
A:  The 1-hour, closed-book exam is comprised of 40 multiple-choice questions. You’ll need to score a 26/40 (65%) to pass.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for any exam retakes.

Q:  Once I become certified, do I need to renew my certification?
A:  No, your ITIL v3 Foundations certification will never need to be renewed.


 

ITIL v3 Foundation E-Learning

Q:  Are there any prerequisites for taking the ITIL v3 Foundations class online?
A:  No, though some familiarity with Information Technology is a plus.

Q:  How many days is the class?
A:  The course is self-paced and runs about 18 hours in length.

Q:  How many PDUs (Professional Development Units) will I earn for this class?A:  Individuals who hold the PMP certification will earn 18 PDUs through the course.

Q:  How many times can I watch the course?
A:  You will have access to the course material for six months, and may watch it as many times as you’d like.

Q:  What’s included with the course? 
A:  The online course and practice questions are included. The course can be purchased with or without the certification exam.

Q:  How do I get certified?
A:  Once you are ready to take the exam, just let us know and we’ll get you set up with an online proctor.

Q:  What’s the format of the exam?
A:  You will have one hour to complete the closed-book exam. There are 40 questions, and you’ll need to get 26 correct (65%) to pass.

Q:  Once I become certified, do I need to renew my certification?
A:  No, your ITIL v3 Foundations certification will never need to be renewed.


 

ITIL Intermediate Capability Courses

Q:  Are there any prerequisites for taking the ITIL Capability courses?
A:  Yes, you must have the ITIL v3 Foundations certificate to take this course.

Q:  How many days is the class?
A:  The course is four days in length.

Q:  How many PDUs (Professional Development Units) will I earn for this class? 
A:  Individuals who hold the PMP certification will receive 32 PDUs through the course.

Q:  Should I take a Capability course?
A:  If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Capability modules will be of interest to you 

Q:  What’s included with the course? 
A:  All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Q:  How do I get certified? 
A:  The certification exam is included as part of the class, to be taken the afternoon of the fourth day.

Q:  What’s the format of the exam? 
A:  The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and four points toward becoming ITIL Expert certified.

Q:  What happens if I don’t pass the exam? 
A:  We guarantee you’ll pass and will pay for any exam retakes.

Q:  Once I become certified, do I need to renew my certification? 
A:  No, your ITIL Intermediate Capability certification will never need to be renewed.


 

ITIL Intermediate Lifecycle Courses

Q:  Are there any prerequisites for taking the ITIL Lifecycle courses?
A:  Yes, you must have the ITIL v3 Foundations certificate to take this course.

Q:  How many days is the class?
A:  Lifecycle courses are three days in length.

Q:  How many PDUs (Professional Development Units) will I earn for this class?A:  Individuals who hold the PMP certification will earn 28 PDUs through the course.

Q:  Should I take a Lifecycle course?
A:  If you are seeking a leadership role in your company that requires a broad management focus of ITIL practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

Q:  What’s included with the course?
A:  All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Q:  How do I get certified? 
A:  The certification exam is included as part of the class, to be taken on the afternoon of the third day.

Q:  What’s the format of the exam?
A:  The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three points toward becoming ITIL Expert certified.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for any exam retakes.

Q:  Once I become certified, do I need to renew my certification?
A:  No, your ITIL Intermediate Lifecycle certification will never need to be renewed.


 

ITIL v3 Managing Across the Lifecycle (MALC)

Q:  What is MALC? 
A:  Managing Across the Lifecycle is a capstone module aimed at those candidates interested in achieving ITIL Expert certification, for which MALC is a key requirement.

Q:  Are there any prerequisites for taking MALC?
A:  Yes, you must have a total of 17 credits from other ITIL courses to take MALC. This includes the two credits from ITIL Foundation certification, plus a minimum of 15 credits from ITIL Intermediate or other appropriate ITIL certifications.

Q:  How many days is the class?
A:  MALC is four days in length.

Q:  How many PDUs (Professional Development Units) will I earn for this class?
A:  Individuals who hold the PMP certification will receive 40 PDUs through the course.

Q:  Why should I take MALC?
A:  The learning outcomes of the MALC module are intended to bring students from ITIL content knowledge to ITIL content application and integration knowledge, and to provide skills that can be used in the workplace in a tangible way.

Q:  What’s included with the course?
A:  All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Q:  How do I get certified?
A:  The certification exam is included as part of the class, to be taken the afternoon of the fourth day.

Q:  What’s the format of the exam?
A:  The 2-hour exam includes ten multiple choice, gradient-scored questions based upon a single case study, issued in advance, with additional short scenarios which provide supplementary context for each question. Each question will have four possible answers: one worth five marks, one worth three marks, one worth one mark, and one “distracter” worth zero marks. Students must score a 35/50 (70%) correct to pass the exam. Pass the MALC exam automatically achieves ITIL Expert designation.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for one exam retake. 

Q:  Once I become certified, do I need to renew my certification?
A:  No, your MALC certification will never need to be renewed.


 

ITIL Practitioner

Q:  What is covered as part of the ITIL Practitioner course?
A:  The ITIL Practitioner course takes ITIL and IT Service Management (ITSM) theories and concepts you learned in ITIL Foundations and demonstrates how to adopt and adapt them to support your organization’s needs and objectives.  This course is highly interactive with lots of classroom discussion on real-world application.

Q: Who should take this course?
A: All IT professionals that are looking to implement ITIL and ITSM “best practice” within their organization.

Q:  Are there any prerequisites for taking the ITIL Practitioner courses?
A:  Yes, you must hold the ITIL v3 Foundations credential to take this course.

Q:  How many days is the class?
A: This is a 2-day course.

Q:  Does this class include an exam?
A:  Yes, the exam is delivered at the end of the second day of class.

Q:  How many PDUs (Professional Development Units) will I earn for this class?
A:  Individuals who hold the PMP certification will earn 16 PDUs through the course.

Q:  What’s included with the course?
A:  All course materials – a course workbook, the official ITIL Practitioner Guidance book, exercises, case study, practice questions, and the certification exam – are included.

Q:  What’s the format of the exam?
A:  The 135-minute, open-book exam is made up of 40 multiple choice, scenario-based question. Each question is worth 1 point. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three “points” toward becoming ITIL Expert certified. 

Q: Wait, did you say ‘open-book’ exam?
A:  Yes, the ITIL Practitioner exam is open book. Students will be allowed to use the official ITIL Practitioner Guidance book during the exam.  However, this is an extremely difficult exam.  Don’t be fooled.

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for one exam retake.  Find out more about our exam pass guarantee here.

Q:  Once I become certified, do I need to renew my certification?
A:  No, your ITIL Practitioner certification does not need to be renewed.


 

PMI-ACP

Q:  What is PMI-ACP?
A:  The PMI-ACP (Agile Certified Practitioner) is a PMI credential for Project Managers working in Agile environments.

Q:  Does this class include an exam?
A:  Yes, the exam is delivered through PMI. 

Q:  How many days is this course?
A:  This is a 3-day course.

Q:  What prerequisites do I need in order to attend this class?
A:  None.

Q:  How many PDUs (Professional Development Units) is this course?
A:  Individuals with a PMP certification will receive 21 PDUs. The course also allows students to meet the educational requirements required to sit for the PMI-ACP exam.

Q:  What do I receive with the class?
A:  The course includes a workbook with a case study, exercises, exam tips, and practice questions.  


 

PMP Exam Prep Workshop

Q:  What is covered as part of the PMP Exam Prep Workshop?
A:  The PMP Exam Prep Workshop is a preparatory class for those looking to becoming a Project Management Professional (PMP) through PMI.  This bootcamp satisfies the 35 continuing education hours required to apply for and take the PMP exam.

Q: Who should take this course?
A: Any Project Management professionals that are looking to better understand Project Management “best practice” principles, tools, and techniques and those looking to sit for the PMP exam.

Q:  Does this class include an exam?
A:  This is a prep course only.  The PMP exam is delivered through PMI.
 

Q:  How many days is this course?
A:  This is a full, 4-day course.

Q:  What prerequisites do I need in order to attend this class?
A:  None.

Q:  How many PDUs (Professional Development Units) is this course?
A: For students that are not yet PMP certified, this course does not offer PDUs but does provide students 35 educational contact hours required to sit for the PMP exam.  For students that already have their PMP credential and are taking this course as a refresher, the course provides 35 PDUs. 

Q:  What do I receive with the class?
A:  A comprehensive course book, course workbook, exercises, practice questions, exam tips, PMI application support, flashcards, and a pre-class virtual workshop.
 

Q:  What happens if I don’t pass the exam?
A:  We guarantee you’ll pass and will pay for exam retakes. Find out more about our exam pass guarantee here.


 

Project Management Fundamentals 

Q:  Who should attend this course?
A:  Anyone who wants to get a familiarity with Project Management concepts, terminology, and best practices.

Q:  Does this class include an exam?
A:  Nope.

Q:  How many days is this course?
A:  This is a 2-day course.

Q:  What prerequisites do I need in order to attend this class?
A:  None.

Q:  How many PDUs (Professional Development Units) is this course?
A:  Individuals with PMP certification will receive 16 PDUs through the course.

Q:  What do I receive with the class?
A:  The course includes a workbook with a case study, exercises, and project management templates.