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Course Detail

ITIL® Service Design

ITIL Intermediate Service Design


Course Description: This 3-day course provides an exploration of good practices in ITIL Service Design within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Design, while also providing credits toward the ITIL Expert credential.

This training is intended to enable participants to understand and present ITIL concepts using an engaging case study based approach, while preparing to successfully complete the associated exam.

Audience: The ITIL Service Design course will be of interest to:

  • Senior IT Managers and Directors, Program and Project Managers, Business Analysts, Service Catalog Managers, Service Level Managers, Supplier Managers, System Architects, or other professionals responsible for design and development of IT Services
  • IT professionals involved in IT Service Management implementation and improvement programs.

Objectives: At the end of this course, the learner will gain competencies in:

  • Service Design principles and service composition within the context of the ITIL Service Lifecycle
  • Activities and techniques within Requirements Engineering
  • Functional role analysis and the use of the RACI matrix
  • Tools, technology, and architecture for Service Design
  • Activities and techniques associated with Application Management
  • Service Portfolio design to support the Service Lifecycle
  • Business Service Management (BSM) and Service Oriented Architecture principles

Prerequisites: Candidates for this course must hold an ITIL v3 Foundation Certificate. It is recommended that candidates read the ITIL Service Lifecycle core publications prior to the course.

Course Material: Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments. ITIL v3 core books are available for purchase separately.

Credits: Upon successful passing of the ITIL Service Design exam, the student will be recognized with 3 credits in the ITIL® v3 qualification scheme.

PMI PDUs: Students who are PMP certified will earn 28 PDUs for this course.

 

ITIL Certification Path

ITIL® Service Design Course Dates and Fees

Early Registration (9+ weeks before course start date) $ 2195.00
Standard Registration (2-9 weeks before course start date) $ 2395.00
Late Registration (Less than 2 weeks prior to start date, if available) $ 2595.00
Courses Location Dates Status Course Fee Enroll Online
ITIL Service Design (SD) Training Course and Certification Exam Onsite at your facility Any Available Varies Request Quote
ITIL Intermediate Service Design Fairfax, VA - Beyond20 Fairfax Office 08/21 - 08/23, 2017 Available $ 2395.00 Enroll Now

Course Video

What Clients Say...

Real life examples from the instructor’s experience base made ITIL real for me.

Karl B. NASA

Looking to get the ITIL V3 Foundations certification? Look no further than Beyond20. I was completely satisfied with their methods, curriculum, and real world knowledge. Their 3-day course completely prepared me for the certification test. Give them a try; I’m sure you will agree.

Denis D. Cisco Systems

Great instructor - really helped us to understand ITIL from the bottom up!

Lawrence S. US Dept of State

Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!

Mark W. Wells Fargo Bank

I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 

Damien S. Sprint Nextel

The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.

Allan C. United States Forest Service

Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?

Wil L. Sears Holdings Co.