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Course Detail

ITIL® Practitioner Certification Training

The ITIL® Practitioner certification is focused on action. Specifically, how to take that priceless knowledge you acquired during ITIL Foundation and turn it into practice. This two-day course will give you the expertise you need to make Best Practice a reality in your organization.

Specifically, ITIL Practitioner focuses on the following areas:

  • Improving performance using the Continual Service Improvement (CSI) approach
  • Effectively utilizing the Nine Guiding Principles of Service Management
  • Implementing organizational change management
  • Spurring transformation through measurements, metrics, and open communication



ITIL Foundation is the only prerequisite to this course, as the knowledge gained there serves as the jumping-off point for ITIL Practitioner. Essentially, you'll be taking those ideas and learning how to successfully implement them, so thorough understanding is key.


ITIL Practitioner Exam

The exam is scenario-based, similar to the ITIL Intermediate exams. There are 40 questions, and you'll have an hour and 45 minutes to complete it. A passing score is 70% or higher. You should also know we guarantee you'll pass, and will pay for any retakes necessary to get you there.




When you pass the ITIL Practitioner Exam (which, again, we guarantee. We can't stress it enough), you'll receive three credits in the ITIL certification schema. You'll also receive 16 PDUs after completing the course, if you're PMP certified.



  • Using ITIL - Adopt & Adapt
  • Guiding Principles of Implementation
  • The CSI Approach
  • Metrics & Measurements
  • Communication
  • Organizational Change Management
  • The ITIL Toolkit
  • Exam Prep
  • Exam


What you need to know about us.

  • All of our instructors are experienced practitioners with real world ITIL implementation expertise

  • All of our instructors are full-time employees, they're all ITIL Experts, and average over 12 years' experience teaching and consulting

  • We're a US-based organization with offices in DC, Phoenix, and San Diego

  • We're a fully Accredited Training Organization (ATO) for all levels of ITIL training

  • We go out of our way to ensure our courses are interactive and engaging - we want you to be better at your job when you leave, not simply pass an exam. It's important to us.

  Certified ITIL Training Organization PMI Registered Education Provider


ITIL Certification Path


ITIL® Practitioner Certification Training Course Dates and Fees

Early Registration (9+ weeks before course start date) $ 1795.00
Standard Registration (2-9 weeks before course start date) $ 1895.00
Late Registration (Less than 2 weeks prior to start date, if available) $ 1995.00
Courses Location Dates Status Course Fee Enroll Online
ITIL Practitioner Certification Training On Site at Your Facility Any Available Varies Request Quote
ITIL Practitioner Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 09/20 - 09/21, 2018 Available $ 1895.00 Enroll Now

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Course Video

What Clients Say...

Real life examples from the instructor’s experience base made ITIL real for me.

Karl B. NASA

Looking to get the ITIL V3 Foundations certification? Look no further than Beyond20. I was completely satisfied with their methods, curriculum, and real world knowledge. Their 3-day course completely prepared me for the certification test. Give them a try; I’m sure you will agree.

Denis D. Cisco Systems

Great instructor - really helped us to understand ITIL from the bottom up!

Lawrence S. US Dept of State

Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!

Mark W. Wells Fargo Bank

I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 

Damien S. Sprint Nextel

The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.

Allan C. United States Forest Service

Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?

Wil L. Sears Holdings Co.