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Course Detail

ITIL® Planning, Protection, and Optimization (PPO)

Course Description: This 4-day course provides a deeper exposure to the practical aspects of the ITIL® processes associated with the Planning, Protection, and Optimization of services. The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment.

This training course is intended to enable participants to actually apply ITIL concepts in an engaging case study based approach while preparing to successfully complete the associated exam.

Audience: The Planning, Protection, and Optimization Capability course will be of interest to:

  • IT professionals involved in IT Service Management / ITIL implementation and process improvement programs. A typical role includes: IT professionals, IT managers and process owners, Information Security Managers, System Architects
  • Individuals who wish to gain subject matter expertise in the following processes:
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management
    • Information Security Management
    • Demand Management

Learning Objectives: At the end of this course, the learner will gain operational Subject Matter Expertise in:

  • How to manage, measure, and improve performance at a process level
  • Understanding technology and implementation requirements in support of a focused set of ITIL processes
  • Understanding the principles, purpose and objective for each associated process
  • How the in-scope processes interact with other Service Lifecycle processes
  • The activities, methods and functions used in each of the Planning, Protection, and Optimization processes
  • The application of Planning, Protection, and Optimization processes, activities and functions to achieve operational excellence
  • The challenges, critical success factors and risks related with the associated ITIL processes

Prerequisites: Candidates for this course must hold the ITIL Foundations Certification.

Course Student Material: Students receive a copy of the classroom presentation material, practice exam, case study, homework and assignments. ITIL core books are available for purchase separately.

Credits: Upon successful passing of the ITIL Planning, Protection, and Optimization Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme.

PMI® PDUs: The ITIL Intermediate Planning, Protection, and Optimization course provides 36 PDUs for students who are PMP® certified.


ITIL Certification Path




ITIL® Planning, Protection, and Optimization (PPO) Course Dates and Fees

Early Registration (9+ weeks before course start date) $ 2595.00
Standard Registration (2-9 weeks before course start date) $ 2795.00
Late Registration (Less than 2 weeks prior to start date, if available) $ 2995.00
Courses Location Dates Status Course Fee Enroll Online
Onsite ITIL Training - Planning, Protection, and Optimization Onsite at your facility Any Available Varies Request Quote

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What Clients Say...

Real life examples from the instructor’s experience base made ITIL real for me.

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Denis D. Cisco Systems

Great instructor - really helped us to understand ITIL from the bottom up!

Lawrence S. US Dept of State

Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!

Mark W. Wells Fargo Bank

I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 

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The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.

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Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?

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