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Course Detail

ITIL® Foundations Certification Training

 

Beyond20 BBB Business ReviewBeyond20 ITIL AccreditationBeyond20 PMI Registered Education Provider

 

The First Step in Your ITIL Journey

ITIL Foundation training is the perfect opportunity to take a step back from fire-fighting to explore Best Practices in IT Service Management (ITSM) as outlined in the ITIL library. In this class, you’ll learn about key ITIL structures, ITIL processes, and ITIL terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork (or, you know, foundation) upon which all further knowledge in specific areas of ITIL will be built.

There are no prerequisites to take this course. ITIL Foundation is an entry level course, so all skill levels are welcome (though it helps if you have cursory knowledge of IT Service Management).


 

Beyond20 teaching philosophy

How we teach. People learn differently, so we use a variety of methods to introduce ITIL concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in roundtable discussions, group exercises, and games designed to give practical context to ITIL concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

 

Beyond20 Exam Pass Guarantee

We guarantee you'll pass! Over 99% of our students pass the ITIL Foundation exam on the first attempt! This course will prepare you for success on the exam (which is delivered on the final day of class) but perhaps more importantly, it will teach you how to apply these concepts when you get back to the office. That said, we guarantee you'll pass the ITIL Foundation exam - and we'll pay for any retakes necessary to you get there.

 

ITIL Foundation Exam

 

About the exam. It consists of 40 multiple choice questions, which you'll have one hour to answer. A passing score is 65% or higher (26 or more correct responses). You'll take the exam on day three along with the rest of your class. 

 

Earn 24 PDUs

 

Course credits. When you pass the ITIL Foundation exam (which, as we mentioned above, you're guaranteed to do), you'll receive two credits in the ITIL certification schema. You'll also receive 24 PDUs after completing the course, if you're PMP certified.

 


  

AGENDA

DAY ONE

  • Introduction
  • Service Management as a Practice
  • Service Strategy
  • Service Design
DAY TWO

  • Review of Day One
  • Service Design
  • Service Transition
  • Service Operation
DAY THREE

  • Review of Day Two
  • Service Operation
  • Continual Service Improvement
  • Review/Exam Prep/Practice Exam
  • Exam

 


 

I'm in!  Who's Running this Thing?

 

All of our ITIL trainers are full-time Beyond20 staff - no temporary workers or subcontractors here. Our trainers are working consultants who implement ITIL processes and tools when they're not in the classroom; we practice what we preach. It's a great system, when you think about it - we're better consultants because we know the ITIL library inside and out, and we're better trainers because we get to put the theory into practice in the real world. You might say ITIL is our thing. Also,

  • All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO level experience)

  • All of our instructers are ITIL Experts, and average over 12 years' experience teaching and consulting 

  • We're a US-based organization with offices in DC, Phoenix, and San Diego

  • We're a fully Accredited Training Organzition (ATO) for all levels of ITIL training

  • We go out of our way to ensure our courses are interactive and engaging - we want you to be better at your job when you leave, not simply pass an exam. It's important to us.

ITIL® Foundations Certification Training Course Dates and Fees

Early Registration (9+ weeks before course start date) $ 1195.00
Standard Registration (2-9 weeks before course start date) $ 1295.00
Late Registration (Less than 2 weeks prior to start date, if available) $ 1395.00
Courses Location Dates Status Course Fee Enroll Online
Onsite ITIL Foundations Training with Certification Exam Onsite at your facility Any Available Varies Request Quote
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 04/10 - 04/12, 2017 Late Registration $ 1395.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA - BEYOND20 Fairfax Office 04/24 - 04/26, 2017 Available $ 1295.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 05/15 - 05/17, 2017 Available $ 1295.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Phoenix, AZ - BEYOND20 Tempe Office 05/15 - 05/17, 2017 Available $ 1295.00 Enroll Now
ITIL Foundations Training Course and Certification Exam San Diego, CA - BEYOND20 San Diego Office 05/22 - 05/24, 2017 Available $ 1295.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA - BEYOND20 Fairfax Office 06/05 - 06/07, 2017 Available $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 06/26 - 06/28, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Phoenix, AZ - BEYOND20 Tempe Office 07/10 - 07/12, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA - BEYOND20 Fairfax Office 07/17 - 07/19, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 08/07 - 08/09, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam San Diego, CA - BEYOND20 San Diego Office 08/07 - 08/09, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA – BEYOND20 Fairfax Office 08/28 - 08/30, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Phoenix, AZ - BEYOND20 Tempe Office 09/11 - 09/13, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Certification Training Washington, DC - BEYOND20 Downtown DC Office 09/18 - 09/20, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA – BEYOND20 Fairfax Office 10/09 - 10/11, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam San Diego, CA - BEYOND20 San Diego Office 10/23 - 10/25, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 11/06 - 11/08, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Phoenix, AZ - BEYOND20 Tempe Office 11/06 - 11/08, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Fairfax, VA – BEYOND20 Fairfax Office 11/27 - 11/29, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Washington, DC - BEYOND20 Downtown DC Office 12/18 - 12/20, 2017 Early Registration $ 1195.00 Enroll Now
ITIL Foundations Training Course and Certification Exam Phoenix, AZ - BEYOND20 Tempe Office 12/18 - 12/20, 2017 Early Registration $ 1195.00 Enroll Now

 

                Bring this course on site 

This Course Includes

  • Experienced, ITIL Expert Instructor
  • Accredited Course Materials
  • Professional Training Facility
  • Interactive Case Study
  • Practice Questions
  • Group Exercises
  • ITIL Foundation Exam
  • Exam Pass Guarantee

Course Video

What Clients Say...

Real life examples from the instructor’s experience base made ITIL real for me.

Karl B. NASA

Looking to get the ITIL V3 Foundations certification? Look no further than Beyond20. I was completely satisfied with their methods, curriculum, and real world knowledge. Their 3-day course completely prepared me for the certification test. Give them a try; I’m sure you will agree.

Denis D. Cisco Systems

Great instructor - really helped us to understand ITIL from the bottom up!

Lawrence S. US Dept of State

Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!

Mark W. Wells Fargo Bank

I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 

Damien S. Sprint Nextel

The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.

Allan C. United States Forest Service

Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?

Wil L. Sears Holdings Co.