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Service Catalog Consulting

Service Catalog Consulting Services

Our experienced team can help your organization design and build a new Service Catalog - or improve the one you have.

 

Managing an IT Organization without a Service Catalog is like running a restaurant without a menu. An effective Service Catalog provides a clear means of communicating the services offered to customers, and can serve as a foundation for the adoption of IT Service Management (ITSM) Best Practices.

During our two day service catalog workshop, a BEYOND20 facilitator will work with your team and stakeholders to create a foundational service catalog.

Service Catalog Workshop objectives include:

  • Clearly define a list of available IT service offerings
  • Group service offerings into Lines of Service
  • Match offerings and Lines of Service to customer groups
  • Determine distribution and maintenance plans
  • Identify key points of accountability
  • Identify process interfaces for Program, Project, and Portfolio Management
  • Link services to SLAs and OLAs as appropriate

Contact us to schedule an onsite workshop for your team!