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Service Catalog Consulting

Design & Build a New Service Catalog

- or Improve the One You Have


Managing an IT Organization without a Service Catalog is like running a restaurant without a menu. An effective Service Catalog provides a clear means of communicating the services offered to customers, and can serve as a foundation for the adoption of IT Service Management (ITSM) Best Practices.


During our two-day service catalog workshop, we'll work with your team and stakeholders to create a foundational service catalog.

Service Catalog Workshop objectives include:

        • Clearly define a list of available IT service offerings
        • Group service offerings into Lines of Service
        • Match offerings and Lines of Service to customer groups
        • Determine distribution and maintenance plans
        • Identify key points of accountability
        • Identify process interfaces for Program, Project, and Portfolio Management
        • Link services to SLAs and OLAs as appropriate 

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