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Service Catalog Consulting

Design & Build a New Service Catalog

- or Improve the One You Have

 

Managing an IT Organization without a Service Catalog is like running a restaurant without a menu. An effective Service Catalog provides a clear means of communicating the services offered to customers, and can serve as a foundation for the adoption of IT Service Management (ITSM) Best Practices.

 

During our two day service catalog workshop, a BEYOND20 facilitator will work with your team and stakeholders to create a foundational service catalog.

Service Catalog Workshop objectives include:

      • Clearly define a list of available IT service offerings
      • Group service offerings into Lines of Service
      • Match offerings and Lines of Service to customer groups
      • Determine distribution and maintenance plans
      • Identify key points of accountability
      • Identify process interfaces for Program, Project, and Portfolio Management
      • Link services to SLAs and OLAs as appropriate 

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