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SMO Design


Service Management OfficeSMO Consulting with Beyond20

Build a world-class, cross-functional Service Management Organization (SMO) with mature ITSM processes across the organization and support for seamless platform integration. Achieve the breakthrough results that drive lasting organizational change.

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Here's how it works


SMO Design Process


Assessment and ITSM Process DesignAssessment & Process Design. We'll examine how well your existing processes are defined, standardized, and repeatable across the organization. We'll identify areas where teams are experiencing the most success and those in need of improvement. Then we'll assess how your process maturity levels map to organizational goals and whether current tools, communication, processes, and organizational structure support or enhance your services. (More on our ITSM Assessment process here.)

SMO Design
SMO Design. 
After the assessment is performed and a streamlined processes is in place, we'll work with your team to design a tailored SMO structure and Execution Plan/Roadmap, based on your organizational needs and goals. This will ensures the established SMO will deliver exactly what was expected.


SMO Launch
SMO Launch.
 After the SMO has been designed, we'll will work with your team to establish and communicate it, define your process for maintaining improvements over the long-term, and define metrics and measurements you can consult to ensure success of your team’s efforts in real-time and maintain governance.

Ongoing SMO Coaching
Ongoing Coaching. 
Following the launch, we'll provide follow-on coaching for your team to review organizational data and progress to-date, answer questions, refine your execution plan, and ensure the organization continues to see results.


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