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ITIL Process Design


Discuss Your NeedsDesign Your ProcessesDocument Your ProcessesDeliver Your Processes


Enhance your organization’s efficiency and workflow with our world-class process design expertise.

Through short, multi-day sessions, we work with your team to analyze your current ITIL processes, identify areas of strength and weakness, and provide creative and practical recommendations on ways to improve how your teams work, including opportunities to remove or automate tasks so your teams can focus on higher-value work.

Our consultants have many years' experience building ITIL processes from scratch - and improving existing ITIL processes. We bring a wealth of expertise in IT Service Management and Business Process Engineering.  All of our IT Service Management Advisors are ITIL Expert Certified and Certified ScrumMasters – Thus, we approach ITSM with an Agile mindset.  We can bring quick clarity to your team roles, responsibilities and interactions, information flow, deliverables, interactions, and outputs of your ITIL processes.

We also develop and deliver custom process documentation (ITIL policies, procedures, flow diagrams, and RACI charts outlining roles and responsibilities).  At the end of a few days of design work, you receive documentation on immediate improvements that allow your teams to work better together. 

More efficient teams. More effective procedures.

Learn more about how we work and how we can help you by getting in touch for a hassle-free, 30-minute consultation with one of our ITSM Advisors.


Work with us.