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ITIL®/ITSM Assessments

Success Requires a Strategic Plan

Your processes for delivering IT services are the key to achieving organizational goals and meeting your customers’ needs. You want to know how effectively they're working for you, and where to make improvements. But with more than 25 processes outlined in the ITIL books alone, it’s hard to know where to begin. An ITIL Assessment from BEYOND20 can help you determine the status of your processes, where you want to be, and how best to get there.

We have extensive success in delivering structured, actionable, measurable IT Service Management process improvement plans that tell you which processes to improve and how. Our ITIL Expert-certified consultants have worked with hundreds of private and public organizations, large and small, across all industries. Through customized, fact-based, ROI-driven ITIL Assessments, we help you achieve quick wins and the results your customers and stakeholders want most.

Our time efficient, cost-effective approach to ITIL Assessments includes:


ITSM Assessment Surveys

Assessment Surveys: From process owners to stakeholders, we send your target audience online surveys to determine process capability and efficiency, as well as staff capacity and process knowledge.

ITSM Assessment Ticket Analysis Ticket Analysis: We review tickets from your existing ITSM tools to identify trends, issues and areas where you can make process improvements.
ITSM Assessment Interviews and Document Review Interviews and Documentation Review: We then validate our survey findings through in-person and phone interviews to determine how well your processes are defined, standardized, and repeatable - and where your team is experiencing success or issues.
ITSM Assessment Roadmap Assessment Report and Roadmap: We prepare a comprehensive management report assessing your organization’s processes against ITIL and other industry best practices. This report also delivers an actionable roadmap with short-, medium- and long-term recommendations for improvements.


We have the expertise you need to assess how well IT is working for you, identify performance issues and develop a plan to enhance your ITSM processes.


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Ready to get started? Download our free Assessment Readiness Kit to ensure to set your organization up for success!

Download our Assessment Readiness Kit