IT Service Management - Delivered

Gartner Research shows that 80 percent of mission-critical application service downtime is directly caused by "people or process" failures - only 20 percent is caused by technology failures, software glitches, natural disasters, etc.!

Improving availability of services is just one of many challenges facing IT Organizations today. The increasing need for regulatory compliance (SOX, FDA, HIPAA, etc.) adds a layer of operational complexity, even when applied to divisions outside of IT. In order to be successful, organizations must be agile - responding quickly to changing needs (without disrupting business) and keeping costs under control while maintaining high levels of user and customer satisfaction. In order to break the cycle of constant, reactive fire fighting, a new approach is warranted.

At Beyond20, we help organizations transform themselves into powerful, business aligned IT Service Providers. No single solution is right for everyone, so we work with our clients to provide a custom blend of solutions in the following areas:

• People - Education, Awareness, and Training including CobiT®, ITIL® and PMP® Courses.
• Process - Practical application of best practices as described in ITIL, CobiT, ISO/IEC 20000, AGILE / Scrum, and the PMBOK Guide, tailored to meet the unique needs of each client.
• Tools - We're not a software vendor, but we do believe in a metrics driven approach to IT Service Management. We help clients select or develop the right tools to effectively manage the performance of ITSM/ITIL processes and gain visibility and control over a portfolio of projects and IT Services.
• Organization - ITSM Strategy and Governance, portfolio management, PMO/SMO implementation